\n
[ad_1]
\n<\/p>\n
Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software<\/em><\/p>\n Register your workforce and take part stay, or view the recording, of Doug Kennedy\u2019s subsequent 40-minute coaching webcast scheduled for Friday, May 17, from Noon \u2013 12:45pm EST. REGISTER HERE<\/a><\/p>\n \u201cAs evidenced by the pre-training mystery shopping our team provides for new clients, an awful lot of reservations sales agents do little more than find out the caller\u2019s dates and number of people, and then quote them the same rates the caller has already seen online prior to calling,\u201d mentioned KTN President Doug Kennedy. \u201cWhen you think about it, this approach is like treating a sales task more like \u2018website help desk,\u2019 and if that\u2019s all agents do these days, their jobs will very soon be replaced by AI and ChatGPT.\u201d<\/p>\n In this webcast, Doug reminds individuals that the majority callers have already been on-line. They have seen charges and browse bullet factors about facilities. Most are calling as a result of they’re confused by evaluations, overwhelmed by decisions, or simply wish to ensure they get the very best price doable. \u201cIt\u2019s NOT our job to tell them what\u2019s available,\u201d Kennedy says, \u201cIt IS our job to help them decide that we are the best choice and now is the best time.\u201d If we let callers return on-line, if we\u2019re fortunate, they might nonetheless e book our lodge, however they could additionally e book one other one listed within the search outcomes or e book us by way of a expensive OTA.<\/p>\n Topics for Doug\u2019s month-to-month webcast coaching occasions rotate every month, masking hospitality and visitor service excellence, transient reservations gross sales, and lodge group\/occasion gross sales. In creating this sequence, Doug attracts on content material from his on-site coaching applications, convention keynote shows, and his month-to-month coaching articles.<\/p>\n Everyone who registers receives a hyperlink to the recording, even when they can’t attend. The 40-minute format is ideal for \u201clunch and learns\u201d or excerpts will be shared at workers conferences. The target market is anybody who’s occupied with upskilling themselves or others, and the subject areas are broad sufficient to be related for all sectors of the lodging trade.<\/p>\n \u201cWe are grateful to the generosity of our sponsors who have allowed us to offer complimentary admission,\u201d<\/em> mentioned Kennedy. \u201cIt takes a lot of time to design, promote, and deliver these events, and so we would normally charge at least $99 registration per person, but this series is now completely free to all.\u201d<\/em><\/p>\n Sponsors embody: Travel Outlook<\/a>, the one KTN Certified name heart, Better Talent<\/a>, a subscription-based expertise acquisition firm serving the lodging sector, and Track Hospitality Software<\/a>, a TravelWeb Solution, whose merchandise embody a PMS and CRM.<\/p>\n Complimentary registration will be accessed at www.KTNwebcast.com<\/a>. Here are the extra matters and dates scheduled to this point.<\/p>\n Train Your Entire Staff To Elicit Kama Muta (Commonly Called That \u201cWarm, Fuzzy\u201d Feeling)<\/p>\n REGISTER HERE<\/a><\/p>\n It\u2019s one thing that just about all people have skilled in our lives, particularly those that work in guest-facing jobs within the hospitality trade. It occurs once we make an genuine, personalised, and heartfelt reference to one other human. It is a mutually skilled feeling, felt throughout cultures, nationalities, and languages. There is even a typical gesture that people across the globe use when the sensation arises, which is elevating the proper hand and inserting it over the guts. While we in Western Cultures apparently don\u2019t have a phrase for this sense, one will be discovered within the historical Sanskrit language. The phrase is Kama Muta, which implies \u201cbeing moved by love.\u201d It is written as \u0915\u093e\u092e\u092e\u0942\u0924. This webcast covers:<\/p>\n How To Turn Every Guest \u201cConversation\u201d Into A Sales & Marketing Opportunity<\/p>\n REGISTER HERE<\/a><\/p>\n As tech options proceed to exchange \u201ctouch points\u201d in our visitors\u2019 cycle of service, every remaining \u201cconversation\u201d turns into ever extra necessary, particularly since visitors usually tend to attain out to our people both when issues go incorrect or after they have a particular request or want. With so many visitors reserving on-line, typically by way of third events, and with an ever-increasing quantity utilizing self-check-in, any remaining interplay is likely to be the one likelihood to place a \u201cface\u201d in your model and foster loyalty. Doug\u2019s webcast will cowl:<\/p>\n Hotel Sales Habitudes For Booking More Groups, Conferences, and Events<\/p>\n REGISTER HERE<\/a><\/p>\n Today\u2019s lodge and occasion salespeople work in fully totally different environments than most of their leaders skilled. Meeting planning and occasion reserving websites have created a flood of leads, which will be overwhelming for salespeople working inside a gross sales position nonetheless designed for the period when most leads got here in by cellphone or web site inquiry types. When revenues drop, salespeople are required to satisfy prospecting quotas, based mostly on a set variety of calls, despatched emails, or door knocks. Yet these calls go to voicemail, emails go to spam, and the workplace doorways are both locked, or if open, there is not any one on the receptionist station. Self-serving \u201cthought leaders\u201d are pushing RFP automation and AI-powered prospecting, each of which result in generic, spammy-feeling gross sales correspondence. If these challenges sound acquainted, be part of us as Doug shares actionable, real-world coaching habits and mind-shifting attitudes for reserving extra enterprise.<\/p>\n For further particulars, contact KTN at [email\u00a0protected]<\/a> or by cellphone (01) 954.533.9130 www.kennedytrainingnetwork.com<\/a><\/p>\n KTN is the lodging and hospitality trade’s finest supply for lodge coaching applications and supportive providers in matter areas of lodge gross sales, catering\/occasion gross sales, lodge reservations gross sales, and hospitality & visitor service excellence. KTN President Doug Kennedy has been a fixture on the lodging and tourism convention talking circuit for many years. Hoteliers worldwide learn his month-to-month lodge, tourism and hospitality trade gross sales coaching articles on this publication and elsewhere. Visit www.kennedytrainingnetwork.com<\/a> or name (01) 954-533-9130.<\/p>\n Doug Kennedy<\/a> [ad_2]<\/p>\n","protected":false},"excerpt":{"rendered":" [ad_1] Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Register your workforce and take part stay, or view the recording, of Doug Kennedy\u2019s subsequent 40-minute coaching webcast scheduled for Friday, May 17, from Noon \u2013 12:45pm EST. REGISTER HERE \u201cAs evidenced by the pre-training mystery shopping our team provides for new clients, an […]<\/p>\n","protected":false},"author":1,"featured_media":48762,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/www.hospitalitynet.org\/picture\/social_153169271.jpg?t=1715029868","fifu_image_alt":"","footnotes":""},"categories":[36],"tags":[1043,1041,1042],"class_list":{"0":"post-48760","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-europe-travel","8":"tag-decide","9":"tag-job","10":"tag-whats"},"_links":{"self":[{"href":"https:\/\/hoptraveler.com\/index.php\/wp-json\/wp\/v2\/posts\/48760","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hoptraveler.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hoptraveler.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hoptraveler.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hoptraveler.com\/index.php\/wp-json\/wp\/v2\/comments?post=48760"}],"version-history":[{"count":0,"href":"https:\/\/hoptraveler.com\/index.php\/wp-json\/wp\/v2\/posts\/48760\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hoptraveler.com\/index.php\/wp-json\/wp\/v2\/media\/48762"}],"wp:attachment":[{"href":"https:\/\/hoptraveler.com\/index.php\/wp-json\/wp\/v2\/media?parent=48760"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hoptraveler.com\/index.php\/wp-json\/wp\/v2\/categories?post=48760"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hoptraveler.com\/index.php\/wp-json\/wp\/v2\/tags?post=48760"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Topics to be coated embody:<\/h3>\n
\n
Friday, June 21 (Noon EDT)<\/h3>\n
\n
Friday, July 22 (Noon EDT)<\/h3>\n
\n
Friday, August 16 (Noon EDT)<\/h3>\n
\n
About Kennedy Training Network Inc.<\/h3>\n
Kennedy Training Network (KTN)<\/a><\/p>\n<\/div>\n