V.Group has made substantial investments in its digital ShipCertain platform, based on Per Bjornsen, CEO of V.Ships Leisure, which manages operations for a lot of cruise clients.
“The ShipSure application addresses all aspects of our operational needs,” he mentioned, from security to crewing, deliberate upkeep, procurement, resort defects and monetary reporting, delivering a single absolutely built-in resolution.
“Our partners can use it to improve operation, safety of vessels and more,” he mentioned, noting that the app-based modules, may very well be used on nearly any gadget, growing accuracy, well timed reporting and operational visibility,” Bjornsen added.
According to Stephen Macfarlane, Chief Information Officer, the corporate has additionally launched AI expertise into the ShipCertain platform, able to figuring out traits, recognizing beforehand hidden patterns and predicting outcomes, permitting ShipCertain to make corrective suggestions to the operations staff in actual time.
“ShipSure is an inhouse product, built from the ground up, entirely focused on supporting and maximizing the Operational Management of our clients’ vessels,” he mentioned. “Our latest generation data design allows us to extract additional value from the operational data; our AI platform Sentinel provides predictive outcomes based on behavioral based analytics, delivering dynamic management visualization tools and underpin our journey towards augmented digital operations. It is not just a reporting platform, ShipSure is fast becoming a must have Eco-System.”
One problem mentioned Macfarlane, is that almost all cruise ships run on many alternative software program methods.
“This results in silos, and no one gets a joined-up picture of what’s happening. We took those systems and built them into one,” he defined. “We feed that into an operations center and put the data in the hands of people so they can use it.”
Macfarlane added: “With the multitude of legacy systems, cruise lines struggle to have clear visibility of their operational positioning. For example, finance and procurement are disconnected from each other. How do you control costs? The beauty of ShipSure is the integrated platform, and when combined with our AI capabilities we enhance the operations situational awareness that the data provides both for today and how it may impact the operation tomorrow.”
Hotel Defects
One invaluable facet of the ShipCertain system is an resort defect system which replaces current methods, a few of that are nonetheless paper primarily based, offering a cellular primarily based software linked to wider purposes akin to PMS, stock management and procurement.
“The integrated system allows us to not only to report defects but also with our AI technology drill down into recurring problems on a vessel, identifying hard to spot patterns and assessing the amount of time or resources that are being consumed within the rectification phase,” defined Macfarlane.
Bjornsen identified that with sister ships ShipCertain can analyze traits.
“If you are building more ships, design flaws can be fixed and it’s key for an effective warranty management process,” he mentioned.
For instance, reoccurring issues in staterooms may be reported by cabin stewards on the app with the choice for the purchasers to report the problems direct which is then despatched to upkeep, which is linked to stock wanted to repair the difficulty.
“ShipSure is constantly being further developed by a global team of over 200”, Bjornsen mentioned.
“ShipSure is at the core of our Operational Ship Management thought out our Global Network. Whilst we originally made it for ourselves, for our ships in our management, however we do also offer it to select partners. These Partners benefit greatly from the learnt knowledge enshrined within ShipSure, and the continuous enhancement that our operational experience drives.”
For Macfarlane, he sees AI taking a serious step ahead over the following 5 years. “It will progress beyond low-level tasks to medium-level tasks to ultimately enhance and educate operational decision making driving more efficient, safer and sustainable operations for cruise lines.”