Ever questioned precisely how a Golden Keys lodge concierge may help you journey? We converse to Cédric Gazou, Head Concierge on the magnificent Hotel de Sers within the stylish eighth Arrondissement of Paris to search out out.
What do you assume your lodge’s concierge group may help with? Issues along with your room, getting a automobile to the airport, restaurant suggestions—issues like that, proper?
Of course, these are all issues they may help with, however that’s such a small characteristic of what a top-quality skilled concierge can do.
It’s a bit like utilizing a brilliant laptop to play Snake on.
To be taught extra, we spoke to Cédric Gazou, Head Concierge of Hotel de Sers by B Signature Hotels & Resorts—a third-generation luxurious lodge model that’s well-known for its customer support typically and its concierge particularly.
In truth, Cédric is extra than simply your on a regular basis concierge. He holds Les Clefs d’Or—the Golden Keys. This is an internationally elite standing solely awarded to concierge with matrix-level data and understanding of town they’re in.
Les Clefs d’Or concierge have at their disposal an unbelievable wealth of contacts, data and sway, so in case you see the long-lasting gold crossed keys pinned to the lapel of your concierge, you’ve hit the jackpot!
Secrets of a Les Clefs d’Or Concierge
MMR: Cédric, are you able to inform us a bit about your self?
CG: I studied Political Sciences and History. I’ve been all the time eager on meals, on museums, and I really like Paris. After lengthy years of being scholar, I went to London and found the hospitality trade. After some years, I discovered that I’m gifted to be a concierge. I really like my job!
MMR: Where does all of your wonderful data of Paris come from?
CG: It comes from ardour. I used to be born within the south-west of France and I’ve all the time wished to reside in Paris. I’ve been there for 17 years and nonetheless have my vacationer eye and soul.
MMR: What do folks normally ask you for assist with?
CG: They need first-hand suggestions for eating places, exhibitions, the most effective spots within the metropolis. They additionally need service on the whole.
MMR: What’s the strangest factor somebody’s requested you for assist with?
CG: Sometimes I’m requested to search out all form of gadgets and objects, the place to buy it in Paris. It could be actually bizarre—with out particulars, you possibly can think about.
Ed: Cédric is the consummate skilled and would by no means ‘concierge and tell’. But if you would like an perception into what some folks ask different concierge world wide, right here’s a style.
MMR: I’m undecided that I make the most effective use of concierge companies. What do you would like folks would ask you about extra?
CG: Of course, I wish to share my very own experiences, favorite spots in Paris, the most recent eating places I went to or the most recent exhibitions I’ve loved. In common I wish to share from the center.
MMR: What’s your favorite factor to suggest folks in Paris?
CG: When individuals are , I wish to suggest some historic walks which encourage me; concerning the French Revolution, the Belle Epoque, the roaring Twenties.
Places, eating places, theatres and streets associated to an period.
I suppose that’s as a result of I’d like to journey again in time and Paris is the proper metropolis for that!
MMR: Do you will have any methods for getting previous Paris’ lengthy vacationer queues?
CG: Yes, as a Golden Keys concierge you get must have all of the contacts. So we will organize [for you to] skip the road entry for nearly all the pieces.
MMR: B Signature Hotels have a status for wonderful concierge companies. What makes the service so good? And what do you get pleasure from most about your job?
CG: I believe that to make the service good is to make use of folks keen about their job. The artwork of appointing the proper folks, who love their job.
What I get pleasure from essentially the most is the truth that we have now a direct and virtually quick influence on folks’s well-being. If the job is completed correctly, we improve their keep, and their lives!
MMR: Name a few of your favorite issues to do in Paris!
– Favourite restaurant?
CG: Guy Savoy at La Monnaie de Paris: excellent place, excellent chef, excellent delicacies.
– Favourite Paris attraction?
CG: The Louvre Museum. At the start of my profession, I used to be deputy supervisor of the employees restaurant there. And as a fan of Art and History, I’ve been a Friend of the Louvre ever since. It is a endless supply of contemplation.
– Favourite a part of Paris?
CG: I really like the Saint Germain des Prés district, the place I used to work on the Bel Ami for B Signature Hotels. This is the true, immortal Paris.
– A favorite time of yr in Paris?
CG: I really like Spring, “Le Temps des Cerises”. Perfect time for walks, and for instance to go to the most important inexperienced space of Paris, the Cemetery of Pere Lachaise. Full of historical past and nature life.
MMR: What can be your greatest piece of recommendation for an Australian couple visiting Paris for the primary time?
CG: Be ready to stroll quite a bit in Paris: that is one of the simplest ways to find town, and ask your concierge that will help you along with your itinerary, whether or not you keep three nights or per week. You will probably be positive to not miss the must-do sights!
We’d wish to thank Cédric for speaking with us and for making our keep at Hotel de Sers by B Signature so memorable.
If you wish to keep in the most effective lodges in Paris in probably the most iconic components of town with, in fact, the most effective concierge service in France, try Hotel de Sers. And say hello to Cédric for us!