A technical glitch with Royal Caribbean International’s cell app on Thursday, February 2, 2023 inadvertently despatched security briefing reminders to all booked visitors, even when their cruises are months away. This precipitated a good bit of confusion for visitors in addition to laughs, jokes, and longing to be on a cruise.
Safety Briefing Notifications Sent
Royal Caribbean International unintentionally despatched security briefing reminders to all visitors on Thursday, February 2 – regardless of whether or not they have been boarding a ship, booked for a cruise months from now, or in some circumstances, not even booked on an upcoming crusing in any respect.
“You have 30 minutes!” the notification from Royal Caribbean’s app learn. “Go to your assembly station now and complete your mandatory safety briefing.”
Confused visitors shortly reached out to Royal Caribbean in regards to the error, and the cruise line defined the technical challenge.
“These Push Notifications were sent in error and can be disregarded,” the cruise line’s assertion on social media learn. “Our teams have already resolved the system error and you can continue to keep notification toggled on for the Royal Caribbean App.”
While the notification was complicated and regarding to visitors who might have a cruise developing quickly, for others who aren’t booked on a crusing for months, it was extra humorous to obtain such an clearly faulty message.
“I wish I had a muster to attend.” “Am I supposed to be on a cruise? I’ll go but like, I kinda gotta pack super quick.” “Someone forgot to tell me I’m supposed to be on a cruise.” “I knew I didn’t want to be at work today.” “I wish it were real, but my next cruise isn’t until July 2024!” and “Did you guys give me a cruise I didn’t know about?” are simply a few of the lighthearted feedback in regards to the error.
The notifications are usually meant for passengers who’ve boarded their cruise however not but checked in for his or her security briefing at their official muster station. International maritime regulation requires that every one visitors should full the protection briefing, together with the muster station check-in, previous to the ship departing its homeport.
Technology doesn’t all the time work precisely as meant, nevertheless, and the unintended notifications might have been associated to app updates, testing, or different behind-the-scenes work that inadvertently despatched out the messages. At the identical time that the error occurred, many visitors reported not with the ability to log in to the app.
Royal Caribbean Keeping E-Mustering
Safety briefings – additionally referred to as muster drills – are obligatory for all visitors, and embody not solely the placement of the muster station, but in addition directions on the way to placed on a life jacket, what the ship’s emergency sign appears like, and different security procedures onboard.
When cruise journey resumed after the pandemic shutdown, Royal Caribbean was the first cruise line to adapt the e-muster, which allows visitors to get a lot of the protection info via the app or on-line movies. Once onboard the ship, visitors solely must test in at their muster station to complete the drill.
All main cruise traces adopted related e-muster drills or “virtual mustering” to assist adjust to restart pointers to reduce crowding and promote social distancing.
Now that almost all of pandemic well being and security protocols have eased, nevertheless, cruise traces are reevaluating the protection drills they use and adapting them to greatest go well with the wants of their visitors, making certain that everybody is correctly ready within the case of an emergency.
Disney Cruise Line was the first main cruise line to return to the normal, in-person muster drill, and returned to that process in November 2022. More just lately, Norwegian Cruise Line additionally introduced its return to fleetwide in-person security briefings on the finish of January.
Carnival Cruise Line, then again, has confirmed that it’ll preserve following the e-muster protocols, and Royal Caribbean is doing the identical.
All cruise traces will proceed to guage their security procedures, that are all the time topic to alter to make sure the very best compliance and best choices for visitors and crew to obtain the suitable info.