Bali Airport Urged To Improve Customer Service Following Very Bad Global Rating


Indonesia’s Minister for Tourism and Creative Economies, Sandiaga Uno, has issued a name to motion for airport workers to constantly present distinctive service to passengers at Bali Airport. This directive follows the itemizing of I Gusti Ngurah Rai International Airport among the many world’s worst by a number one passenger rights group.

Addressing this difficulty from Jakarta, Minister Uno pressured the significance of hospitality staff, significantly these at airports and borders, in making a constructive first impression of Indonesia for vacationers. He acknowledged, “They get their first impression at the airport, and we must ensure that our airports exemplify typical Indonesian hospitality.”

Reacting to the AirHelp survey, which ranked Bali Airport among the many ten worst globally in efficiency, customer support, and facilities, Minister Uno acknowledged the necessity for enchancment. He referenced comparable poor scores for Syamsuddin Noor Airport in Banjarmasin and Halim Perdanakusuma Airport in Jakarta, noting that these findings will function a foundation for departmental evaluations.

Bali’s I Gusti Ngurah Rai International Airport was ranked at a lowly 189th place out of 194 in a latest world airport ranking, scoring simply 6.55. This rating locations it simply above 5 different airports with poorer rankings: Belgrade Nikola Tesla Airport, Lisbon Humberto Delgado Airport, London Gatwick Airport, Malta International Airport, and Banjarmasin Syamsudin Noor International Airport.

Minister Uno confirmed the Ministry’s ongoing efforts in coaching airport workers, together with immigration and porter providers, to boost the public-facing points of airport operations. He emphasised the need for airport workers to deal with delivering wonderful hospitality to vacationers from all areas.

Highlighting the broader implications, Uno talked about, “It’s crucial so that tourists continue to visit Indonesia, fostering quality and sustainable tourism, leading to business opportunities, economic growth, and job creation.”

He additional added, “Tourists value not only natural beauty but also their overall experience in Indonesia. Prioritizing service and hospitality is essential.”

Minister Uno urged airports nationwide to decide to offering wonderful service and making a welcoming surroundings for vacationers constantly. He pinpointed Ngurah Rai Bali, Soekarno Hatta, and the entry factors in Batam and the Riau Islands as vital areas for hospitality and repair enchancment.

While Minister Uno’s remarks mirror a constructive response to the survey suggestions, there have been differing opinions amongst officers. The Vice President of PT Angkasa Pura, the state-owned enterprise managing Bali Airport, expressed skepticism in regards to the survey’s outcomes, citing the shortage of detailed survey parameters and the awards Bali Airport obtained in 2023 for customer support, environmental commitments, and operations.

Looking forward, Bali Airport is about to introduce a sophisticated immigration course of for vacationers. New autogates, to be put in in each arrival and departure terminals, will facilitate vacationers utilizing the e-Visa on Arrival course of, aiming to expedite airport transit and enhance effectivity.

Tourists will probably be encouraged to use for the e-Visa on Arrival on-line, though the visa-on-arrival possibility will stay obtainable for vacationers from 97 nations. Minister Uno additionally hinted at the potential for reinstating visa-free journey for Bali’s high vacationers, although no official adjustments have been introduced but.


Please enter your comment!
Please enter your name here