Is the “hush workcation” the brand new trip pattern? Nearly a 3rd of Americans admitted they’ve labored remotely on trip with out telling their bosses.
The ballot of two,000 – break up evenly amongst vacationers and lodge staff – discovered 52% of employed Americans would use their trip travels as an opportunity to work remotely and 29% have executed so with out notifying anybody at work.
Close to 4 in ten (39%) defined it was just because they like what they do for work. Meanwhile, others would work on trip to hit an necessary work deadline that overlapped with their trip time (28%) or to avoid wasting on their PTO (26%).
And for a lot of others, touring for work opens the door to different alternatives: almost half (48%) have prolonged their work journeys into holidays at their vacation spot.
Commissioned by Mews, a hospitality cloud system, and carried out by OnePoll, the research reveals that 4 in 5 working Americans can be keen to work remotely from their lodge.
While working from the consolation of 1’s lodge room is the highest desire (69%), 1 / 4 of respondents mentioned they would like to work remotely from the lodge pool or spa, and almost 25% selected a lodge bar or restaurant.
Three in 4 vacationers (74%) and lodge staff (75%) agree that Americans are prioritizing journey extra this yr than final.
Seventy-nine p.c are planning all their travels for the yr “as soon as they possibly can” and estimate they’ll take a complete of 11 journeys in 2024.
Among the journeys deliberate are three holidays and three household journeys; alongside three work journeys and two “bleisure” journeys – combining enterprise with leisure – for employed respondents.
Hotel staff are ready – they claimed company touring for work or bleisure are the best to cater to (83% and 76%, respectively). They anticipate the company will tip extra (39%), prolong their keep extra incessantly (38%), and use lodge facilities extra (31%) within the yr forward.
Nearly a 3rd of company acknowledged an ideal lodge would have keyless room entry (34%) and in-room good dwelling units (43%) and almost one-fourth would like cell room entry (27%) and digital ordering (24%).
The research additionally discovered that lodge staff anticipate company to make use of expertise extra in 2024, with a fourth anticipating them to examine in additional incessantly through a lodge web site, app or digital kiosk in comparison with earlier years.
More than 40% of vacationers acknowledged they like to examine in through a lodge’s web site, app or digital kiosk, and almost 80% mentioned they’d be keen to remain at a lodge that had a totally automated entrance desk or self-service kiosk.
A 3rd (36%) admitted they’ve turned to AI for suggestions whereas reserving journey.
Technology allows our groups to collect sturdy visitor info earlier than they
commented Ryan Krukar, VP Sales & Marketing at Gravity Haus.
arrive at one in every of our places, which empowers our customer support groups to create distinctive ‘excite and delight’ alternatives for company, leading to highly effective moments and lifelong reminiscences for our company,Identifying and understanding a visitor’s wants earlier than they arrive at one in every of our places and going above and past for company is vital in delivering genuine hospitality and gives extra worth and luxury whereas concurrently immersing a visitor within the distinctive tradition of the vacation spot they’re visiting.
The research additionally discovered that a big majority of lodge workers surveyed (85%) noticed locals come to their lodge to make use of the facilities, typically to get entry to the lodge pool (47%), eating places (43%), foyer (39%), health club (31%) and parking (26%).
Local facilities seem to go each methods — 79% of lodge staff mentioned company “always” or “often” ask for native suggestions.
The most progressive motels are shifting away from a room-centric imaginative and prescient of hospitality into one which embraces experiences, communities and lifelong model relationships. They provide totally different areas and facilities, from coworking to yoga courses and bike rental, paying shut consideration to what every visitor wants,
mentioned Richard Valtr, Founder of Mews. We find it irresistible when motels use expertise to unravel their operational ache factors and create immersive and actually exceptional visitor experiences.
According to vacationers within the US, what ought to “good” motels provide?
- Fast Wi-Fi – 70%
- A king-sized mattress – 55%
- Having a sensible TV – 54%
- Being close to sights – 48%
- An in-building restaurant – 47%
- A health heart/health club – 38%
- Online or self-service check-in/check-out – 37%
- A private sizzling tub – 37%
- A private bathtub – 37%
- A spa – 36%
Survey methodology
This random double-opt-in survey of 1,000 American vacationers and 1,000 American lodge staff was commissioned by Mews Systems, Inc. between January 30 and February 8, 2024. It was carried out by market analysis firm OnePoll, whose crew members are members of the Market Research Society and have company membership to the American Association for Public Opinion Research (AAPOR) and the European Society for Opinion and Marketing Research (ESOMAR).
About Mews
Mews is the main platform for the brand new period of hospitality. Powering over 5,000 clients throughout greater than 85 international locations, Mews Hospitality Cloud is designed to streamline operations for contemporary hoteliers, rework the visitor expertise and create extra worthwhile companies. Customers embrace Generator-Freehand, The Strawberry Group, The Social Hub, and Airelles. Mews was named Best PMS (2024) and listed among the many Best Place to Work in Hotel Tech (2021, 2022, 2024) by Hotel Tech Report, in addition to World’s Best Hotel PMS Provider (2023) and World’s Best Independent Hotel PMS Provider (2022, 2023) by World Travel Tech Awards. The firm has places of work in Europe, the United States and Australia.
Katie Halfhead
Senior Communications Manager